Competitive Refund Policy

Competitive Refund Policy

Hoover Soccer Club

Hoover Soccer Club understands that playing competitive soccer is a serious financial commitment for each family. Both the Club Registration Fee and Team Fees are calculated based on specific roster sizes and player participation.

By committing to a Hoover Soccer Club Competitive Team, you acknowledge that your financial commitment is critical to the team and that any negligence to fulfill this commitment can affect the entire team. Additionally, costs accrue to Hoover Soccer Club for services provided to the team based on player headcount. 

Any exception to the Refund Policy as stated must be approved by the Hoover Soccer Club Board of Directors in writing.

Refund Policy Details

When you accept a roster position on a Hoover Soccer Club team, you agree to pay the full amount of the Club Registration Fee and Team Fee that is applicable to the player's age group. The Club Registration Fee and the Team Fee are non-refundable with the exception of cases specifically outlined below. No refunds, partial or full, will be made to players who choose not to participate at any point after registration for any other reason, including players suspended from the program. If your child chooses to leave the team before the end of the season, full payment will still be required. Player release will be dependent on payment.

Playing time, disputes with coaches or other players, non-involvement of team activities (tournaments, indoor practice, etc.), loss of interest, calendar conflicts, other sport opportunities, dissatisfaction with a program, suspension or expulsion from the Club, school issues or conflicts, loss of facilities, and acts of God (such as natural disasters, disease, pandemics, epidemics, etc.), are not grounds for a refund.

Exceptions to Non-Refundable Policy

Hoover Soccer Club acknowledges that there are situations where a family cannot continue their commitment to the team due to no fault of their own. The primary exception to this policy is if HSC is unable to offer a position on a team for the player. In this case, a full refund will be granted. The only other exceptions are (1) In the event that a player has a season ending injury, the Board may consider a prorated refund after review of records provided by the treating physician or facility, and (2) For families that move during the season, the Board may consider a prorated refund on a case-by-case basis. 

If approved, refunds are provided back to the same credit card used for payment. Refunds are subject up to a 6% fee to compensate for transaction and credit card fees and/or a $25.00 administrative charge. If the refund is as a result of the fault of the Club (i.e. a program is canceled through a decision made solely by the Club, the Club is unable to offer a position on a team for a player, any fees mistakenly paid due to technical errors or miscommunication, etc.), the Club will waive the credit card fee and administrative charge deductions.

As a community Club, we understand that unique situations will arise. In those cases, potential refunds can be reviewed by club leadership and the HSC Board of Directors, and we will rely on our core values to determine the appropriate actions.